SentinelOne was automatically installed on all UCSC managed computers. The UCSC Sophos AntiVirus contract has expired, and while the client will still provide some protection, it will no longer be updated and will become increasingly vulnerable. Please contact the ITS Support Center or your local ITS staff for assistance with removing Sophos and installing SentinelOne by emailing or opening a ticket at. Usually you will see a warning popup from SentinelOne, but if you are unsure of why a program may have stopped working, contact ITS for assistance. What should I do?Ĭontact the ITS Support Center or your local ITS staff by emailing or opening a ticket at with the name of your system, the system IP address, and the program that has ceased working. You will be contacted if needed.Ī program I use suddenly stopped working after installing SentinelOne. The ITS security team is automatically notified of any malicious malware activity on any UCSC managed computer and will take appropriate measures.
What should I do if I see a notice from SentinelOne of malicious malware activity? One way to tell is the Sophos icon was replaced by the SentinelOne icon in the system tray for PCs and on the menu bar for Macs for all UCSC managed computers. How do I know if I have Sophos or SentinelOne on my computer? In most cases, the removal of files from quarantine has fixed any seen issues, and in two cases, it took a bit more research to return functionality to a program.
The necessary files will quickly be evaluated and removed from quarantine by the administrators of the SentinelOne console. If users need to unquarantine a falsely flagged item, they will need to contact the ITS Support Center or their regular ITS support person for assistance. SentinelOne doesn't provide end-user interaction with the agent. What's different between SentinelOne and Sophos? This information is intended to let you know what to expect from SentinelOne, and what to do if you have questions or concerns regarding the product. To date, there are over 3,500 systems on campus using SentinelOne.įeedback ITS received has been largely positive, but there have been some concerns raised.
Once our purchase of SentinelOne licenses was complete, ITS began the process of replacing Sophos on UCSC Macs and PCs where it was installed. SentinelOne also has the lightest requirements for system resources such as RAM and CPU usage. In testing, SentinelOne proved to be extremely effective in stopping malware, adware and current exploit techniques and was selected to replace Sophos. Beginning at the end of 2017, a project was undertaken to evaluate our anti-malware solution, Sophos, and compare it to other solutions available on the market.
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